1. Information We Collect

At HN HOME BUILDER LTD, we collect the following types of information to provide you with our expert building and construction services:

• Personal Information: Name, address, phone number, email address, and property details.
• Project Information: Details about your construction, renovation, or home improvement project.
• Financial Information: Payment details, quotes, invoices, and transaction history.
• Communication Data: Records of calls, emails, and messages exchanged with our team.

2. How We Use Your Information

Your information is used for the following legitimate business purposes:

• To provide accurate quotes and estimates for your building project.
• To communicate with you about your project progress and updates.
• To process payments and manage invoices.
• To comply with legal and regulatory requirements (e.g., building regulations, warranties).
• To improve our services and customer experience.
• To send you important notifications about your project or our services.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interests: To operate our business effectively and provide quality service.
• Legal Compliance: To meet our legal obligations under UK law.
• Consent: Where you have provided explicit consent for specific processing activities.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Subcontractors & Suppliers: To facilitate your building project (e.g., electricians, plumbers, material suppliers).
• Professional Advisors: Accountants, lawyers, and insurance providers as needed.
• Regulatory Authorities: Local councils, building control, or HMRC when required by law.
• IT Service Providers: Companies that help us manage our website and data systems.

All third parties are contractually obligated to protect your data and use it only for specified purposes.

5. Data Security

We implement robust security measures to protect your information:

• SSL encryption on our website for secure data transmission.
• Secure servers with firewall protection.
• Access controls and authentication for staff accessing personal data.
• Regular security audits and staff training on data protection.
• Secure disposal of physical documents containing personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Project Records: 7 years after project completion (for warranty and legal purposes).
• Financial Records: 7 years as required by HMRC.
• Communication Records: 2 years after last interaction.
• Website Analytics: 26 months (aggregated and anonymized).

7. Your Rights Under GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Data Protection Officer: Hussain Najafie
• Email: info@hnhomebuilder.co.uk
• Phone: 0161 706 3009
• Address: 67 Wellington Road, Stockport, SK4 2LP, United Kingdom